HOW TO WHITELIST YOUR ISPA E-MAILS

In order to ensure your ISPA e-mails don’t get caught in spam or junk mail filters, you can add us to your whitelist. Since every e-mail system is different we have provided you with instructions for some of the more popular providers.

AOL

>>> For AOL version 9.0:
You can ensure that all ISPA mail is delivered to your Inbox by adding our sending address to your "People I Know" list.

· Open your latest ISPA e-mail.
· Click the Add Address button on the right-hand side to add ISPA toyour "People I Know" list.

Alternatively, you can send an e-mail to the ISPA "From" address - that will add us to your "People I Know" list automatically.

· Open your latest ISPA e-mail.
· Copy the address in the "From" line.
· Click the Reply button located in the top right corner.
· A new email window opens with an address pre-filled in the "Send To" box.
· Replace the address in the Send To box with the one you copied out of the"From" line.
· Click Send Now - located in the top right corner.

If for some reason the e-mail you send doesn't get through to us, the act of sending it automatically puts ISPA into your "People I Know" list.

If you're using an earlier version of AOL, you'll need to set your Mail Controls instead. Here's how:

· Go to Keyword Mail Controls.
· Select the screen name we're sending your mail to.
· Click Customize Mail Controls For This Screen Name.

>>> For AOL version 8.0:
Select Allow email from all AOL members, email addresses and domains.
· Click Next until the Save button shows up at the bottom.
· Click Save.

>>> For AOL version 7.0:
In the section for "exclusion and inclusion parameters", include one of these domains: @hostams.com, @ispastaff.com, @ispastaff.org, @hostcommunications.com, @websurveyor.com 38.119.708.125, @websurveyor.net 38.119.108.112

Earthlink

If you're using Earthlink, you can make sure ISPA e-mail is delivered to your Inbox by adding our sending address to your Address Book. Here's how:

· Open your latest ISPA e-mail.
· Copy the address in the "From" line.
· Click on Address Book - located on the left, below your Folders.
· Once the Address Book opens, click the Add button.
· On the Add Contact screen, find the Internet Information box.
· Enter the address you copied from the "From" line into the top e-mail box.
· Click Save.

Hotmail

If you're using Hotmail, you can ensure that your ISPA e-mails are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

· Log on and click the Mail tab to get into your mailbox.
· Click Options - located at the top right, next to Help.
· Click Junk e-Mail Protection.
· Select Safe List.
· In the space provided, enter the address in the "From" line of your most recentISPA e-mail.
· Click Add.
· When you see the address you entered in the Safe List box, click OK.

Alternatively, you can add ISPA’s "From" address to yourContacts list:

· Open your latest ISPA e-mail.
· Click the Save Address button - located on the right in the line of options just above the e-mail.
· Click OK.

MSN

 If you're using MSN version 9 for your e-mail, you can make sure ISPA messages are delivered to your Inbox by adding our sending address to your Safe List. Here's how:

· Open your latest ISPA e-mail.
· Copy the address in the "From" line.
· Click on Settings: E-mail | Junk e-mail - located at the bottom left of the screen,just above Calendar. · On the e-mail settings screen, click Junk E-Mail Guard.
· Select Safe List. · In the space provided under "Add people to the safe list", enter the address
  you copied from the "From" line.
· Click Add.

For older versions of MSN, add our sending address to your Safe List like so:

· Open your latest ISPA e-mail.
· Copy the address in the "From" line.
· Click on E-mail settings - located at the bottom left of the screen, just aboveCalendar.
· On the E-mail settings screen, click Junk Mail.
· Select Safe List.
· Click Add an item to this list.
· When the Add To Safe List box appears, enter the address you copied from the"From" line into the
  space provided.
· Click Add.

Outlook

If you're using Outlook 2003 for your e-mail, you can make sure all ISPA mail is delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

· Open any ISPA e-mail, then add the sender or the sender's domain to your Safe List.
· Find the address in the "From" line of your most recent ISPA e-mailand add it to Personal Contacts in
  your Outlook Address Book.
· Open any ISPA e-mail, then select Mark as Not Junk.

Verizon

If you're using Verizon for e-mail, you can ensure that your ISPA e-mail is delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

· Go to your Verizon Inbox.
· Click Options.
· Select the Block Senders tab - located near the top of the screen.
· On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space
  where it says, "Enter e-mail address or sub domain to alwaysaccept even if the domain is blocked",
  enter the address in the "From" line ofyour most recent ISPA mail.

Yahoo!

To ensure that your ISPA e-mails are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

· Open your Yahoo mailbox.
· Click Mail Options.
· Click Filters.
· Next, click Add Filter.
· In the top row, labeled From header, make sure contains is selected in the pulldown menu.
· Click in the text box next to the pull-down menu, then enter the address in the"From" line of your most
  recent ISPA mail.
· At the bottom, where it says Move the message to:, select Inbox from the pulldown menu.
· Click the Add Filter button again.

CleanMyMailbox

If you're using CleanMyMailbox to filter your incoming e-mail, you can exempt your ISPA messages from the filtering process by adding our "From" address to your Whitelist. Here's how:

· Click the Whitelist button.
· Add the address in the "From" line of your most recent ISPA e-mailto the list.
· Click the Submit List button.

Mailblocks

If you're using Mailblocks to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your "Accept Mail From" list of addresses. Here's how:

· In Mailblocks, click the Addresses tab.
· Select New.
· Enter the address in the "From" line of your most recent ISPA e-mail.
· In the Receiving Options, select Accept Mail From This Address.
· In the Other Options, make sure Display in People Picker is not selected.
· Click Submit.
· Click OK.

MailShield

If you're using MailShield to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your list of Friends. Here's how:

· On the MailShield toolbar, click Friends.
· Click Add.
· Enter the address in the "From" line of your most recent ISPA e-mailand click the OK button.

Mail Washer

If you're using MailWasher to filter your incoming e-mail, you can exempt your ISPA e-mail from the filtering process by adding our "From" address to your list of Friends. Here's how:

· In MailWasher, select Tools.
· Select Blacklist & Friends.
· On the right-hand side is the "Friends" list. Click the Friends Add button.
· Select Plain email address.
· Enter the address in the "From" line of your most recent e-mail from ISPA, then click OK.
· Click OK again.

Oddpost

If you're using Oddpost to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by marking it as "Not Spam"-- but only if it has been incorrectly identified as spam in the first place. Here's what to do:

· Find any ISPA e-mail that's in your Probably Spam folder.
· Click on that e-mail to select it.
· Click the Move to Inbox and Mark as Not Spam button.

Spam Assassin

If you're using Spam Assassin to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to the Whitelist in your User Preferences. Here's how:

· Search your hard drive for the spam assassin folder, then open it.
· In that folder should be a file named user_prefs. Open it with a text editor(Notepad, for example). If
  there is no such file, you can create it. The detailedinstructions are at
  http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
· Make a new (blank) line in the file. On that line, enter whitelist_from, followedby the address in the
  "From" line of your most recent ISPA mail.
· Save the file and close it.

Spam Butcher

If you're using Spam Butcher to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your Know Senders list. Here's how:

· Open Spam Butcher and click the Configure button.
· Select the Known Senders tab.
· Under Known Good Senders and Recipients, click Add.
· Enter the address in the "From" line of your most recent ISPA e-mailand click OK.

Spameater

If you're using Spameater to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your list of Approved Senders. Here's how:

· On the Spameater sidebar, click Filters.
· Select the Approved Senders tab.
· Click Add Filter.
· In the Address space, enter the address in the "From" line of your most recentISPA e-mail.
· For Address Type, select Full Email Address.
· Click OK.

Spam Inspector

If you're using Spam Inspector to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your list of Friends. Here's how:

· Open Outlook.
· On the Spam Inspector menu or toolbar, find and select Manage Friends List.
· In the Add a New Friend area, select E-mail.
· Enter the address in the "From" line of your most recent e-mail from ISPA.
· Click the >> (add) button.
· Click Close.

Spam Interceptor

If you're using Spam Interceptor to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your list of Trusted senders. Here's how:

· Open Spam Interceptor and select Authentication Lists.
· Click Trusted.
· Enter the address in the "From" line of your most recent ISPA e-mail.
· Click Add.

Spamkiller

If you're using McAfee's Spamkiller to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your list of Friends. Here's how:

· On the Spamkiller sidebar, click Friends.
· Click Add.
· Enter the address in the "From" line of your most recent ISPA e-mailand click the OK button.

SpamNet

If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your Whitelist. Here's how:

· Open your Outlook Inbox.
· On the Cloudmark SpamNet toolbar, click Options.
· Click Advanced.
· Select the Whitelist tab.
· Click the Add button.
· Enter the address in the "From" line of your most recent ISPA e-mailand click the OK button.
· Click OK again, then Yes, then OK one last time.

SpamPal

If you're using SpamPal to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your Whitelist. Here's how:

· When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it. · Select Add to Whitelist.
· Enter the address in the "From" line of your most recent ISPA e-mail.
· Click Add.

Spam Sleuth

If you're using Spam Sleuth to filter your incoming e-mail, you can exempt your ISPA mail from the filtering process by adding our "From" address to your list of Friends. Here's how:

· Open Spam Sleuth.
· From the File menu, select Configure.
· In the Friends category, make sure Active is selected.
· In the space provided for the list, make a new (blank) line and on it enter theaddress in the "From"
  line of your most recent ISPA e-mail.
· Click OK.

Others

Many e-mail programs, including older versions of Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide an easy way for you to whitelist who you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting your ISPA e-mail or want to make sure you continue to receive your ISPA mail in the future, you can contact your provider to solve the problem.

Contact the customer service department or the Postmaster at the company that provides your e-mail or Internet connection (your ISP). Notify them that ISPA mail is e-mail that you would like to receive and ask if they can whitelist us. (Unfortunately, some e-mail systems don't allow whitelisting.) If they do whitelist, they may ask for some information about us. Here's what to tell them:

Sending Address: If they ask for our address, give them the address in the "From" line of your most recent ISPA e-mail.

Domain: If they need to know the domain we're mailing from, tell them: @hostams.com, @ispastaff.com, @ispastaff.org, @hostcommunications.com, @websurveyor.com 38.119.708.125, @websurveyor.net 38.119.108.112